Terms & Conditions

Postage and Packing
Orders are sent by Royal Mail. The charge is £0.75p up to an order value of £4.00p. For orders greater than £4.00p the charge is £1.75p.
We do not dispatch orders outside of the UK.

We will dispatch your goods as soon as possible after your payment has been received and cleared. In most cases, this should be within 3 working days of receipt of your order.

For bulk orders, please allow a little longer. You will be notified of any delays by e-mail.

We take no liability for any failure to deliver by Royal Mail.

Prices and Payment
PayPal is our method of payment for your orders.
Payment for orders must be received in full before the order is dispatched. We reserve the right to change the price of handmade cards without notice. This will not affect the cost of orders, which are being processed at that time

All transactions are conducted in UK Pounds Sterling

TinaAnnCards is not VAT registered. This means that we cannot issue VAT invoices. No additional taxes will be applied over and above the prices quoted on this website.

We hope that you will be satisfied with your purchase, but if you are not, please contact us within 5 working days of receipt of the goods.

Privacy and the Data Protection Act
TinaAnnCards fulfils the obligations of the Data Protection Act in relation to information we hold about our customers. We will only collect the information we need to fulfil your order or other requests and we will store this information securely. All waste paper that shows any item of customer information is cross-shredded prior to disposal.

We undertake not to provide or sell the information to any individual, company or other organisation.

Sales Agreement
You will receive order confirmation by e-mail immediately after the order process has been completed.

Wholesale Orders
Our cards are individually handmade and not suited or intended for mass production, which would detract from their appeal. For larger orders please contact us in advance for a quotation. Please note that our standard terms for prices and delivery times may not apply to special orders.

The card designs and images displayed in this website are the property of tinaanncards.com and any commercial reproduction in part or in full would represent an infringement of copyright.

The text and images on the web site shall not be copied or reproduced.

All cards are individually handmade and therefore there may be some slight variation between cards, all sizes quoted are approximate.

Cancellation of Orders
If you need to cancel an order, please contact us as soon as you can. We will do our very best, but cannot guarantee to prevent your order being dispatched, if it has not already been sent out. We regret that we are unable to cancel orders for products that have been personalised at your request.

Stock availability and substitution
We make every effort to keep our selection of stock up-to-date. However, if an item you have ordered is out-of-stock, we will contact you.

We take no responsibility for any failure to deliver by Royal Mail. We do not accept liability for packages that are lost, stolen or delayed in transit.

We undertake only to dispatch products to you that are in absolutely perfect condition. We do not accept responsibility for any damage sustained during delivery. We shall not be liable to the customer in the event that we are unable to carry out any part of the contract for reasons beyond our control. We will notify the customer as soon as is reasonably possible in such circumstances.

Where our products have been personalised, any messages, addresses and other text will be spelt exactly as you have specified. We do, however, reserve the right to amend the formatting of the words in order that they will best fill the space available. Please check your message and address details meticulously when you place your order. We accept no responsibility for your spelling or other mistakes, or for any offence or distress that your message may cause. We reserve the right to refuse or cancel an order, under which circumstances a full refund of any payment received will be made.

Some cards contain small parts. Whilst every effort is made to ensure that such items are securely attached, it is advisable not to let very small children handle these cards, to minimise the risk of choking.